Welcome to EnrichMedia.in. Your privacy is critically important to us.

This Privacy Policy outlines how EnrichMedia.in (“we,” “us,” or “our”) collects, uses, processes, discloses, and protects your information when you visit our website at https://enrichmedia.in or engage with us for our digital media services, including but not limited to digital marketing, website design and development, SEO management, social media management, content creation, and server infrastructure solutions.

By accessing or using our website and services, you signify your understanding and acceptance of the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our comprehensive digital media services. The information collected depends on your interaction with us:

a) Personal Information

This includes information that can be used to identify you directly or indirectly. We collect this when you voluntarily provide it, for example, when filling out contact forms, subscribing to newsletters, or engaging our services:

Contact & Identification Details: Name, email address, phone number, company name, job title, and physical address.
Billing & Payment Information: Details necessary for processing payments, such as billing address. (Note: Sensitive payment card details are typically handled directly by our third-party payment processors, and we do not store them on our servers).
Communication Content: Records of your correspondence with us, including emails, chat transcripts, and phone call recordings (where applicable and with prior notification).

b) Technical and Usage Information (Automatically Collected)

When you visit our website, certain information about your device and Browse activity is automatically collected through cookies and similar technologies:

Device & Network Information: IP address, browser type and version, operating system, device type, and mobile network information.
Usage Data: Pages visited, duration of visits, navigation paths on our site, referral source (the website that led you to us), and interaction patterns (e.g., clicks, scrolls).
Location Data: General geographical location derived from your IP address.

c) Client-Specific Data (for Service Delivery)

When you engage us for services such as website development, SEO management, social media management, or server management, we will require and process specific data necessary for project execution:

Access Credentials: Login details for your existing websites (e.g., WordPress admin), server control panels (e.g., cPanel, Plesk), domain registrars, hosting accounts, analytics platforms (e.g., Google Analytics, Google Search Console), ad accounts (e.g., Google Ads, Meta Ads), and social media platforms.
Business & Content Assets: Text content, images, videos, audio files, brand guidelines, logos, product information, and other digital assets you provide for your website, marketing campaigns, or server setup.
Audience & Performance Data: Data from your analytics platforms, CRM systems, or marketing tools that you grant us access to, for the purpose of analyzing performance, optimizing strategies, and reporting.
Databases & Files: For server management and website development, this may include access to database content, website files, and other application data.

2. How We Use Your Information

We use the collected information for the following primary purposes:

Service Delivery & Management: To provide, operate, maintain, and improve our digital media services, including developing websites, managing servers, executing SEO strategies, running ad campaigns, and creating content.
Communication: To respond to your inquiries, provide customer support, facilitate project collaboration, and communicate with you about your projects, service updates, or important announcements.
Billing & Accounting: To process transactions, manage accounts, send invoices, and handle payments for services rendered.
Website & Service Improvement: To monitor and analyze website traffic, usage trends, and overall service performance. This helps us to enhance user experience, optimize our website, and develop new features.
Marketing & Promotions: To send occasional updates, newsletters, marketing communications, or promotional offers about our services, new features, or industry insights that we believe may be of interest to you. You can opt-out of receiving these communications at any time via the unsubscribe link in the email or by contacting us directly.
Legal Compliance & Protection: To comply with legal obligations, enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and respond to legal requests from public authorities.

3. Data Sharing and Disclosure

We are committed to safeguarding your personal data. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Trusted Third-Party Service Providers: We may share information with reputable third-party service providers who assist us in operating our business and delivering our services. These may include:
- Hosting Providers: For website and server hosting.
- Cloud Service Providers: For data storage and processing.
- Email & Communication Platforms: For sending emails and managing communications.
- Payment Processors: For secure transaction processing.
- Analytics Providers: (e.g., Google Analytics) for website usage analysis.
- Project Management & Collaboration Tools: For internal team coordination and client communication. These providers are carefully selected, bound by strict confidentiality agreements, and are permitted to use your information only for the purposes of providing services to us and acting on our instructions.
Client Directives: For services like SEO or digital advertising, we may directly integrate with or provide data to platforms (e.g., Google Ads, Meta Ads, Google My Business) as part of fulfilling your service requests.
Legal Requirements & Business Transfers: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request). In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets, provided the acquiring entity adheres to this Privacy Policy or a substantially similar one.
Protection of Rights: To protect the rights, property, or safety of EnrichMedia.in, our clients, or the public, as required or permitted by law.
Internal Team Access: Your information may be accessed by our internal team members who require it to perform their job functions related to service execution, client support, or business operations. All team members are trained on data privacy and bound by non-disclosure agreements.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels and web beacons) for:

Essential Website Functionality: To enable core website features and remember your preferences.
Analytics: To collect information about how you interact with our website, helping us understand user behavior and improve our services (e.g., Google Analytics).
Session Management: To keep you logged in to secure areas or maintain continuity during your visit.
Marketing & Advertising: To deliver relevant advertisements to you on other websites based on your interests, through remarketing or similar ad technologies (where applicable).

You have the option to manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality and features of our website, and some services may not work properly.

5. Data Security

We implement robust technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Use of SSL (Secure Sockets Layer) encryption for data transmission on our website and, where appropriate, for client data at rest.
Access Controls: Strict access controls and authentication mechanisms to limit access to sensitive data to authorized personnel only.
Network Security: Firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
Secure Protocols: Implementation of secure access protocols (e.g., SFTP, SSH) for server and website management.
Employee Training: Regular training for our team members on data privacy, security best practices, and confidentiality obligations.

While we strive to use commercially acceptable means to protect your data, no internet-based platform or method of transmission is 100% secure. Therefore, we cannot guarantee its absolute security. You understand and acknowledge that you use our services at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide services, to resolve disputes, and to comply with our legal, accounting, and reporting obligations.

Client Project Data: Project-related access credentials, client-specific files, and sensitive operational data are securely deleted or anonymized after project completion, usually within [e.g., 30-90 days], unless otherwise mutually agreed upon in writing for ongoing support or as required for legal compliance.
Communication Records: We retain communication records for customer service, dispute resolution, and historical reference.

7. Your Data Protection Rights

As a user of our services, you have certain rights regarding your personal data, subject to applicable laws:

Right to Access: You can request access to the personal data we hold about you.
Right to Correction/Rectification: You can request the correction of any inaccurate or incomplete data we hold about you.
Right to Deletion/Erasure: You can request the deletion or erasure of your personal data, subject to certain legal exceptions (e.g., retention for legal obligations).
Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Object to Processing: You may have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at privacy@enrichmedia.in. We will respond to your request within a reasonable timeframe, as required by law.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by us. Please be aware that we have no control over the content, privacy policies, or practices of these third-party sites. We strongly advise you to review the privacy policies of any third-party websites or services you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our records.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, services, or for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued access or use of our website and services after any such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

For any privacy-related concerns, questions, inquiries about this Privacy Policy, or to exercise your rights, please contact our Data Privacy Officer at:

EnrichMedia.in Email: privacy@enrichmedia.in

Website: https://enrichmedia.in

Address: [Baner, Pune, Maharashtra, India]